FAQs – Demain

FAQs

Absolutely. Lab-grown diamonds are 100% real diamonds, with the same chemical composition, structure, and sparkle as those formed in the earth. The only difference is their origin: ours are created in controlled environments that replicate the natural growing process.
Yes. Diamonds above 1.5 carat include an individual IGI certificate. Diamonds of 1 carat and below are batch-tested and come with a batch certification report.

By choosing DEMAIN, you support sustainable and conflict-free diamond production, helping to preserve the environment and promote ethical labor practices.

Shipping is free on all orders, both within the United States and internationally. Most of our pieces are made to order to your exact specifications, with delivery typically taking 12 to 15 days.
Yes. We ship to most countries, always free of charge. Most of our pieces are made to order to your exact specifications, with delivery typically taking 9 to 12 days.
Most of our pieces are made to order to your exact specifications, with delivery typically taking 9 to 12 days.
For orders outside the United States, customs clearance may add a few days depending on the destination.

Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor its journey in real time.
If your package is delayed or lost, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

Yes, all DEMAIN jewelry comes with a lifetime warranty against manufacturing defects. This covers issues such as loose settings and faulty clasps.

Our warranty does not cover damage caused by accidents, improper care, or unauthorized modifications. Regular wear and tear are also not covered.

Yes. We offer a 30-day free return policy. A prepaid return label will be provided, and your refund will be issued within 14 days of us receiving the item. The product must be returned in its original condition.
Return requests can be submitted within 30 days of purchase.

Returns are eligible for a full refund when the product and its packaging are returned undamaged.
If the item is damaged, missing, or the packaging is not intact, your return may not qualify for a refund and the product will be shipped back to you.
We do. Returns are free of charge within 30 days after purchase.

Quality & Ethics