FAQs – Demain

FAQs

DEMAIN diamonds are state-of-the-art, lab-grown, and ethically sourced. They are chemically, physically, and optically identical to mined diamonds but come without the environmental and ethical concerns associated with traditional diamond mining.
Yes, lab-grown diamonds are 100% real diamonds. They are created in controlled environments that mimic the natural diamond-growing process, ensuring the same brilliance and durability as mined diamonds.
We prioritize eco-friendly practices by using renewable energy in our diamond cultivation process and maintaining a transparent supply chain free of conflict and environmental harm.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.
By choosing DEMAIN, you support sustainable and conflict-free diamond production, helping to preserve the environment and promote ethical labor practices.

We offer free standard shipping for all orders within the United States and France. Expedited shipping options are also available at an additional cost.
Yes, DEMAIN ships worldwide. International shipping fees and delivery times will vary depending on the destination.
For standard shipping, delivery takes 5-7 business days within the U.S. and France. International orders may take 10-14 business days, depending on customs clearance.

Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor its journey in real time.
If your package is delayed or lost, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

Yes, all DEMAIN jewelry comes with a lifetime warranty against manufacturing defects. This covers issues such as loose settings and faulty clasps.
Our warranty does not cover damage caused by accidents, improper care, or unauthorized modifications. Regular wear and tear are also not covered.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Quality & Ethics